BPO/KPO Services

 

BPO/KPO Services

 

KPO

KPO stands for Knowledge Process Outsourcing. The services of KPO includes research, information gathering etc. It is regarded as an information driven process. The aim of every business will be to build a unique value with the help of their business expertise thus resulting in superior productivity. Here comes the KPO to help such organizations and we provide such skilled KPO experts for the enhancement of an organization. Our experts with advanced analytical and technical skills will mainly focus on the knowledge expertise.

It is the allocation of relatively high-level tasks to an outside organization or a different group (possibly in a different geographic location) within the same organization. KPO is, essentially, high-end business process outsourcing (BPO).

It describes the outsourcing of core information-related business activities which are competitively important or form an integral part of a company’s value chain. KPO requires advanced analytical and technical skills as well as a high degree of specialist expertise.

Reasons behind KPO include an increase in specialized knowledge and expertise, additional value creation, the potential for cost reductions, and a shortage of skilled labor. Regions which are particularly prominent in Knowledge Process Outsourcing include India and Eastern Europe.

KPO (Knowledge Process Outsourcing) services include all kinds of research and information gathering, e.g. intellectual property research for patent applications; equity research, business and market research, legal and medical services; training, consultancy, and research and development in fields such as pharmaceuticals and biotechnology; and animation and design, etc.

As a full service provider, Reddot Infotechs’ KPO services combine our technical competency to help deliver automated and effective process driven services. For over 10 years, we have built strong international credibility in the KPO services business by delivering value-added services to our clients. We help provide our clients with critical insights to make better informed business decisions. Having in-depth IT expertise, good domain knowledge and certified quality management processes in place, we help our clients exceed their customer expectations and service level agreements.

BPO

Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain their position in the marketplace. BPO is often divided into two categories: back office outsourcing which includes internal business functions such as billing or purchasing, and front office outsourcing which includes customer-related services such as marketing or tech support.

BPO that is contracted outside a company’s own country is sometimes called offshore outsourcing. BPO that is contracted to a company’s neighboring country is sometimes called nearshore outsourcing, and BPO that is contracted with the company’s own county is sometimes called onshore outsourcing.

At the very root of Business Process Outsourcing is the cost-consideration which directly affects the top and bottom-lines. That the costs are reduced while outsourcing to India is a well know story by now. What more Shivaasha does is the key issue here. Shivaasha not only works to save your costs; it does it in a manner that gives more value to the processes. So, the net benefit is much more than just cost-reduction in your operations.

The main advantage of BPO is the way in which it helps increase a company’s flexibility. However, several sources have different ways in which they perceive organizational flexibility. In early 2000s BPO was all about cost efficiency, which allowed a certain level of flexibility at the time. Due to technological advances and changes in the industry (specifically the move to more service-based rather than product-based contracts), companies who choose to outsource their back-office increasingly look for time flexibility and direct quality control.

Our real strength lies in our talented people with domain knowledge and innovative temperament. Through them, we advise, devise and implement process re-engineering and smart innovations for your dynamic business requirements. All this is aimed at making you leader in your business field; to maximize the revenues and minimize the costs. And moreover, to remove the bottlenecks and redundancies.

We offer a complete range of process re-engineering, business development and management services including the CRM & ERP. By outsourcing your business and knowledge processes to us, you not only get an instant edge in business but you invest in technology for a lasting value-add in your business.