Customer Relationship Management
An enterprise must attract new customers while at the same time retain existing customers. Today with interactive Customer Relationship Management (CRM) solutions companies can understand their customers, improve customer loyalty, increase market share and improve Return On Investment (ROI).
Reddot Infotech’s in depth understanding of numerous industry verticals coupled with CRM expertise allows us to deliver CRM solutions targeted at improving customer satisfaction and margin, achieving operational efficiency and reducing customer attrition.
Our pool of CRM professionals have gathered immense experience in delivering, implementing and customizing world class Customer Relationship Management solutions and have integrated and interfaced CRM with various third party enterprise applications to provide advanced reporting and analytical processing functionalities while leveraging cloud computing and enterprise mobility.
Reddot Infotech offers services in the following Customer Relationship Management areas:
- Sales Management
- Data Repository
- Customer Management
- Customer Satisfaction
- Up-Selling and Cross-Selling
- Campaign Management
- Contact Management
- Territory Management
- Opportunity Management