Privacy Policy

1. Introduction

RedDot Infotech (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (https://reddotinfotech.com/) and engage with our IT services.

As an international IT service provider, we currently adhere to the Digital Personal Data Protection Act (DPDPA) of India. We have designed our processes to be compatible with global standards including Canada’s PIPEDA and Singapore’s PDPA.

2. Information We Collect

We collect information that you voluntarily provide to us and data collected automatically:

• Contact Data: Name, business email address, phone number, and job title (primarily through our “Request an Audit” or contact forms).
• Technical Data: IP address, browser type, device information, and website usage patterns via cookies.
• Service Data: Information provided during the course of IT consulting, such as network configurations or system logs (handled under strict confidentiality).

3. Purpose of Data Processing

We process your data for the following lawful purposes under Indian law:

• To respond to your inquiries regarding our Cybersecurity, Cloud, and Managed IT services.
• To provide and maintain the security of our services.
• To comply with legal and regulatory obligations.
• To send technical notices, updates, and administrative messages.

4. Data Storage and Transfer

Currently, your data is stored and processed primarily in India.

• Future Expansion: As we expand our operations to Canada and Singapore, we may transfer data across borders. Any such transfer will be conducted in compliance with applicable cross-border data transfer laws, ensuring an equivalent level of protection.

5. Data Security

We implement robust technical and organizational measures:

• Encryption: Data is encrypted at rest and in transit.
• Access Control: Only authorized RedDot Infotech personnel with a need-to-know can access client data.
• Monitoring: Continuous monitoring of our infrastructure to prevent unauthorized access.

6. Your Rights (The “Data Principal” Rights)

Under the DPDPA (India), and in alignment with international standards, you have the following rights:

• Right to Access: Request a summary of your personal data being processed.
• Right to Correction/Erasure: Request that we update or delete inaccurate or unnecessary data.
• Right to Withdraw Consent: You may withdraw your consent for data processing at any time.
• Right to Grievance Redressal: Contact our Data Protection Officer regarding any concerns.

7. Cookies and Tracking

We use cookies to improve your experience. You can choose to disable cookies through your browser settings, though some website features may become unavailable.

8. Third-Party Links

Our website may reference third-party vendors (e.g., Microsoft, AWS, Cisco) by name, but does not contain hyperlinks to these third-party sites.

9. Updates to this Policy

We may update this policy periodically to reflect changes in our business or international legal requirements (specifically for our upcoming registrations in Ontario, Canada, and Singapore).

10. Contact Our Data Protection Officer (DPO)

If you have questions about this policy or our data practices, please contact:

Data Protection Officer
RedDot Infotech
Email: info@reddotinfotech.com
Address: 423/11, 423/12 Orakkadu Road, Sholavaram, Chennai 600067, Tiruvallur, Tamil Nadu